Implementation Consultant Business Analyst

Customer Success · Durham or Remote , North Carolina
Department Customer Success
Employment Type Full-Time
Minimum Experience Experienced

GrowPath offers best-in-class legal intake and case management software that assists attorneys in driving incredible results for their businesses. Engineered by one of the largest and most successful plaintiffs’ firms in the country, the Law Offices of James Scott Farrin, GrowPath is committed to continuous innovation to provide firms a superior and more efficient experience.

An Implementation Consultant/BA is responsible for build and configuration of Growpath for new customers.  This process will involve a full life cycle implementation including Requirements Documentation, Software Configuration, Testing and Training.


Implementation Consultant Duties and Responsibilities


An Implementation Consultant’s duties and responsibilities fall into three main categories:

  • Customer onboarding
    • Requirement Gathering, Software Configuration
    • Identifying scope changes
  • Customer Training
  • Testing


Customer onboarding


Manage the entire process of implementing and launching the GrowPath software service for new customers. Onboarding tasks will include but are not limited to: running client meetings, gathering client requirements, performing software configuration and conducting end-user training sessions.


Relevant Skills


Implementation Consultants should possess fantastic interpersonal skills and be strong leaders. They need to be highly organized and have experience directing others. They should also be excellent communicators both orally and in writing.  This position requires critical thinking and analysis and the ability to have a broad perspective in analyzing problems and deriving solutions.


Core skills:


  • 2+ years experience implementing legal case management software
  • Proficient in Microsoft Office Suite, specifically Excel, Word and PowerPoint
  • Knowledge of personal injury legal industry
  • Knowledge of case management
  • Business Process redesign
  • Outstanding oral and written communication skills
  • Self-starter
  • Entrepreneurial spirit
  • Strategic thinking
  • Analytical approach
  • Technical aptitude and ability to learn software programs
  • Experience leading project teams
  • Web conferencing solutions


Advanced skills:


  • Browser based functionality
  • Project management tools
  • Customer support software

GrowPath is an equal opportunity employer. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. At GrowPath, we’re committed to developing and upholding an inclusive, transparent, and comfortable environment for all. We create a space where every voice, perspective, and idea is heard and acknowledged. We embrace differences, and know that our diverse team is our strength and what drives our innovation.

Thank You

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  • Location
    Durham or Remote , North Carolina
  • Department
    Customer Success
  • Employment Type
  • Minimum Experience